Who we are

Suggested text: Our website address is: https://emperformance.co.za.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

This Privacy Policy describes how EM Performance (“we,” “us,” or “our”) collects, uses, and shares information about you when you visit our website (EMperformance.com), make a purchase, or contact us for customer support. By using our website or services, you agree to the terms of this Privacy Policy.

Consent By submitting your personal information to us, you are consenting to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Personal Information We Collect We collect personal information that you provide to us directly, such as your name, email address, phone number, shipping address, billing address, and payment information when you make a purchase or contact us for customer support. We also collect information automatically when you use our website, such as your IP address, browser type, device type, access times, and pages visited. We may also collect information from third-party sources, such as social media platforms.

How We Use Your Personal Information We use your personal information to provide and improve our services, to process your orders and payments, to communicate with you about your orders, to personalize your experience on our website, and for other purposes described in this Privacy Policy. We may also use your personal information for marketing and promotional purposes, unless you opt-out of receiving such communications.

Legal Basis for Processing We process your personal information based on one or more of the following legal bases:

• Your consent;
• The performance of a contract between you and us, such as your purchase of our products or use of our website;
• Compliance with a legal obligation, such as tax laws or regulations; or
• Our legitimate interests, such as improving our website or services, detecting and preventing fraud, or protecting our legal rights.

How We Share Your Personal Information We may share your personal information with third parties who provide services to us, such as payment processors, shipping providers, and marketing service providers. We may also share your personal information if required by law or in connection with legal proceedings, such as responding to subpoenas or court orders.

Cookies and Other Tracking Technologies We use cookies and similar technologies to collect information about your use of our website and to provide you with a personalized experience. Cookies are small text files that are stored on your device when you visit a website. We may use both session cookies (which expire after you close your web browser) and persistent cookies (which remain on your device until they expire or you delete them).

We use cookies for the following purposes:

• Essential cookies: These cookies are necessary to provide you with services available through our website and to enable you to use some of its features.
• Analytics cookies: These cookies help us understand how our website is being used, how effective our marketing campaigns are, and to personalize your experience.
• Functionality cookies: These cookies allow us to remember choices you make on our website and to provide enhanced and more personalized features.

You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited.

Do Not Track Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to “Do Not Track” signals.

Your Choices You can opt out of receiving marketing emails from us by following the instructions included in each email. You can also delete your account or request that we delete your personal information by contacting us at sales@emperformance.com. Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such deletion.

International Transfer Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. By submitting your personal information to us, you agree to the transfer of your personal information to these countries.

Your California Privacy Rights Under the California Consumer Privacy Act (“CCPA”), California residents have the right to request access to or deletion of their personal information, to opt out of the sale of their personal information, and to not be discriminated against for exercising their rights. If you are a California resident and would like to exercise any of these rights, please contact us at sales@emperformance.com.

Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at sales@emperformance.com or by mail at, SongDong Road326 8unit , shanghai, China.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.